Privacy Policy

Last updated: October 2025

Arkan PDF Editor ("Arkan", "we", "us", or "our") respects your privacy. This policy explains what we collect, why we collect it, and how we handle your information when you use our website or applications.

1. What we collect

We only collect what we need to make Arkan work.

Account information

When you create an account, we receive basic details from our authentication provider (Auth0): your email address and, if you choose, your name or profile image.

Subscription data

If you buy a plan, our payment processor (Stripe) handles all payment information. We never see or store your credit card number. We only receive billing status and plan type.

Usage data

We collect anonymous data about how Arkan is used—such as feature clicks, error logs, and session length—through PostHog. This helps us improve performance and design. You can disable analytics in your app settings.

Support messages

If you contact us directly, we store your email and message so we can respond.

2. What we do not collect

  • We do not collect or store the content of your PDF files.
  • We do not sell, rent, or share your data with advertisers.
  • We do not use third-party trackers for marketing or profiling.

3. How we use your data

We use your data only to:

  • Operate and secure your account
  • Process subscriptions and renewals
  • Fix bugs and improve Arkan's performance
  • Respond to support requests
  • Comply with legal obligations (e.g., billing records)

4. How long we keep it

We keep your account data while your account is active. You can delete your account at any time from the app or by contacting support@arkanpdf.com.

Billing data may be kept as required by tax law.

5. Where data is stored

Auth and subscription data are processed by Auth0 and Stripe in secure data centers in the EU or US, under their respective privacy frameworks. Analytics data (PostHog) may be stored in the EU or on our self-hosted servers. We use encryption in transit (HTTPS) and at rest.

6. Your rights

You can:

  • Request a copy of your personal data
  • Ask us to correct or delete your data
  • Turn off analytics collection
  • Delete your account permanently

Contact: support@arkanpdf.com

7. Children's privacy

Arkan is not intended for users under 16. We do not knowingly collect data from minors.

8. Changes

We may update this policy to reflect improvements or legal changes. The latest version will always be posted at arkanpdf.com/privacy. If the changes are significant, we'll notify users by email or in-app.

9. Contact

For any privacy questions or requests, contact:

Arkan PDF Editor

Email: support@arkanpdf.com

Website: arkanpdf.com